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1. Introduction

Welcome to Pooja Hetu. By accessing and using our website (www.poojahetu.com), you agree to comply with and be bound by the following Terms & Conditions. If you do not agree, please refrain from using our services.

2. Payment Terms

We accept multiple payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • Net Banking
  • UPI & Digital Wallets

All transactions are processed securely, and no card details are stored beyond the necessary processing period.

2.1 American Express Card Transactions

  • We accept American Express (Amex) cards for all eligible purchases.
  • All Amex transactions will be authorized at the time of purchase to confirm validity and available credit.
  • Payments made with Amex will be processed securely and settled within the agreed-upon timeline.
  • Refunds (if applicable) for purchases made with Amex will be processed back to the original card.

3. Order Confirmation & Processing

  • Orders will be confirmed via email/SMS once payment is successfully received.
  • We reserve the right to cancel orders due to fraudulent transactions, unavailability of products/services, or unforeseen circumstances.

4. Refund & Cancellation Policy

4.1 Cancellation

  • Orders can be canceled before dispatch. Once dispatched, cancellation requests will not be entertained.
  • In case of pre-paid orders, refunds will be processed as per the refund policy.

4.2 Refunds

  • Refunds (if applicable) will be initiated within 7-10 business days after approval.
  • If payment was made using an Amex card, the amount will be credited back to the same card within the Amex processing period.
  • Any disputes regarding refunds must be raised within 14 days of purchase.

5. Dispute Resolution & Chargebacks

  • If you have any concerns regarding your transaction, please contact our support team before initiating a chargeback.
  • Any chargeback initiated without prior communication may result in the suspension of your account.

6. Data Security & Privacy

  • We are committed to safeguarding your personal and financial data. Our platform complies with PCI DSS (Payment Card Industry Data Security Standards) to ensure secure transactions.
  • We do not store sensitive card details. All payments are processed through encrypted payment gateways.

7. Website Usage & Restrictions

  • You agree not to use our website for unlawful activities, fraud, or unauthorized transactions.
  • Any violation of these terms may result in account suspension or legal action.

8. Amendments & Changes

  • We reserve the right to update these Terms & Conditions at any time without prior notice.
  • Continued use of our website constitutes acceptance of the latest version.

9. Contact Information

For any queries related to payments, refunds, or Amex card transactions, please reach out to:

  • If you have questions or need assistance, reach out to us at contact@poojahetu.com.


Remember, your satisfaction matters to us. Thank you for choosing Pooja Hetu!

Feel free to explore our offerings and embark on your spiritual journey with confidence.