FAQs
What is Pooja Hetu?
Pooja Hetu is an online store offering a wide range of Indian Vedic Yantras, Pooja Chowkis, Neev Ka Muhurat Pooja assortments, and various pooja products and services.
What types of products do you offer?
We offer a variety of pooja products including Yantras, Pooja Chowkis, Hawan Kunds, and more. We also provide online pooja services such as japas and yagyas.
Do you ship internationally?
Yes, we offer worldwide shipping for all our products.
What are Yantras and how do they work?
Yantras are mystical diagrams used in Hindu rituals. They are believed to harness cosmic energy and bring positive changes in one’s life.
How do I choose the right Yantra for my needs?
You can consult our detailed product descriptions or contact our customer service for personalized recommendations based on your specific needs.
What is included in the Neev Ka Muhurat Pooja assortment?
The assortment includes all essential items required for the Neev Ka Muhurat Pooja, ensuring a complete and hassle-free experience. The Neev Ka Muhurat assortment includes Shanku, Kurma, Sheshnag, Panch Kalash, Panch Shilayein and the Golden Chameleon.
What types of online pooja services do you offer?
We offer various online pooja services including japas, yagyas, and other rituals performed by experienced priests.
How do I book an online pooja service?
You can book our services through our website by selecting the desired pooja and providing the necessary details.
Can I customize my pooja service?
Yes, we offer customization options for our pooja services to cater to your specific requirements.
What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal, and net banking.
How long does shipping take?
Shipping times vary based on your location. Typically, domestic orders take 3-5 business days, while international orders may take 7-14 business days.
Do you offer free shipping?
Yes, we offer free shipping on orders above a certain amount. Please check our
shipping policy for more details.
What is your return policy?
We accept returns within 30 days of purchase. The product must be in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer service with your order details, and we will guide you through the process.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned product.
How can I stay updated with your latest products and offers?
You can subscribe to our newsletter or follow us on social media to stay updated with our latest products, offers, and promotions.
Do you have a physical store?
Currently, we operate exclusively online, but we ensure a seamless shopping experience with detailed product descriptions and customer support.
What is a Pooja Chowki and how is it used?
A Pooja Chowki is a small platform used to place idols and other sacred items during rituals. It is an essential part of many Hindu ceremonies and different chowkis contain specific mandala and yantra / color grid formations to evoke the blessings of specific deities.
Can I get a custom-made Yantra?
Yes, we offer custom-made Yantras. Please contact our customer service for more details on customization options.
What materials are your pooja products made from?
Our products are made from high-quality, authentic materials such as brass, copper,
and wood, ensuring durability and sanctity.
What is the process for conducting an online pooja?
Once you book a pooja service, our experienced priests will perform the ritual on your behalf. You can join the pooja virtually through a video call.
Can I schedule a pooja for a specific date and time?
Yes, you can schedule your pooja service for a specific date and time that suits you. Please mention your preferred timing while booking.
What is the significance of Japas and Yagyas?
Japas involve the repetitive chanting of mantras, while Yagyas are fire rituals. Both
are performed to invoke divine blessings and remove obstacles.
Do you offer cash on delivery?
Currently, we do not offer cash on delivery. However, we provide multiple secure online payment options.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
What should I do if I receive a damaged product?
If you receive a damaged product, please contact our customer service immediately with photos of the damage. We will arrange for a replacement or refund.
Can I exchange a product?
Yes, we offer exchanges for products in their original condition. Please contact our
customer service to initiate an exchange.
Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional charge. You can select this option during checkout.
Can I include a personalized message with my order?
Yes, you can include a personalized message with your order. Please provide the message details during checkout.
Do you offer bulk purchase discounts?
Yes, we offer discounts for bulk purchases. Please contact our customer service for
more information on bulk orders.
Are your products blessed or energized before shipping?
Yes, all our products are blessed and energized by experienced priests before they are shipped to ensure they bring positive energy and benefits to your home.
How do I care for and maintain my Yantras and other pooja items?
To maintain the sanctity and longevity of your Yantras and pooja items, clean them regularly with a soft cloth and avoid using harsh chemicals.
What is the significance of different types of Yantras?
Each Yantra has a unique significance and purpose. For example, the Shri Yantra is known for prosperity, while the Mahamrityunjaya Yantra is for health and protection.
Can I get a recording of my online pooja?
Yes, we can provide a recording of your online pooja upon request. Please let us know in advance if you would like this service.
What languages are the pooja services conducted in?
Our pooja services can be conducted in multiple languages including Sanskrit, Hindi, and English. Please specify your preference when booking.
Do you offer any loyalty programs or discounts for repeat customers?
Yes, we have a loyalty program for our repeat customers. You can earn points on every purchase and redeem them for discounts on future orders.
What if I need to cancel my order?
If you need to cancel your order, please contact our customer service as soon as possible. Cancellations are accepted before the order is shipped.
Can I request a specific priest for my online pooja?
Yes, you can request a specific priest for your online pooja service from the list of preferred Priests furnished by us for your pooja. Please mention your preference from the given options while booking, and we will do our best to accommodate your request.
How do I leave a review or feedback about your products and services?
We value your feedback! You can leave a review on our website or contact our customer service to share your experience.